Refund policy

 

We strive to ensure that every training session booked through Gyfr meets your expectations, but we understand that issues may arise from time to time. If you encounter any problems during a training session, we encourage you to provide feedback by rating your trainer in the app. Additionally, if you believe there was an error with the pricing or if a more serious issue occurred, you can report it to our Support team. Your report may be eligible for refund consideration under our Refund Policy.

To provide transparency, we've outlined examples of situations where you may be eligible for a full or partial refund of the session price. Please notify us of any issues within 24 hours, and all requests will be evaluated at Gyfr's discretion, on a case-by-case basis.

It's important to note that Gyfr acts as a platform connecting users to complete training sessions booked by a trainee and accepted by a trainer within the app. As a trainee, you have the authority to decide whether to proceed with a training session. Gyfr provides relevant information prior to starting a session, such as session pricing and estimated wait time.

As a trainee, it's your responsibility to ensure the accuracy of the provided information and ensure it meets your quality expectations. By booking a training session, you accept the terms of service and assume responsibility for the successful completion of that session.

When are you eligible to receive a full or partial refund?

Examples of situations where you may be eligible for a full or partial refund include:

  • An error occurred in charging the fee, or your training session experienced a technical issue.
  • The price of your training session significantly exceeded the estimate shown in the app prior to booking.
  • The trainer did not participate in the training session, or there are concerns regarding fraud.

When Are You Not Eligible for a Full or Partial Refund?

You will not be eligible for a refund in situations including, but not limited to:

  • Issues related to the quality of the trainer or the type of training provided. You can utilize Gyfr's rating system or contact customer support to provide feedback regarding the service.
  • Issues resulting from user error, such as requesting the wrong type of training.
  • Delays or interruptions of the training session due to factors beyond Gyfr's control, such as network issues on your end or lack of access to necessary training equipment.

Please note that safety-related incidents are addressed by a specialized team and can be reported to us at info@gyfrapp.com.

Handling Your Request

If you encounter an issue during your training session, you can submit a request for a refund or lodge a general complaint to Gyfr's customer support team within 24 hours of your training session. You can do so by filling out the Contact Us form on our website or by emailing us at info@gyfrapp.com. Upon evaluation of your request and determining eligibility, refunds will be processed back to your original payment method within 3-5 business days, subject to your bank's processing time.

False Claims

We take every report seriously and thoroughly investigate each case. Providing inaccurate information about your training session experience when disputing fees or charges is against Gyfr's Community Guidelines. Any instances of false reporting may result in denial of your request and/or deactivation of your account. We appreciate your cooperation in maintaining the integrity of our platform.